Shipping

We aim to process and ship online orders on the next business day. However, while we endeavour to get your order out for delivery as quickly as possible, sometimes delays can occur. Where this happens, we will email you to update you on the progress of your order.

For orders within Australia, we charge a flat shipping fee of $10 for purchases under $150, and FREE Australia-wide shipping on purchases of $150 and over. We also offer an express shipping option for a flat fee of $15.

Special offer: Slimes Board Store offers FREE postage on all surfboards & softboards to delivery addresses located anywhere along the NSW coast between Wollongong & Coffs Harbour– if this applies to you, simply select this option at the checkout. Boards are safely packed for transport by our experienced staff and are shipped directly from our Erina, NSW shopfront to minimise handling.

Please note:

  • Free postage excludes certain items (such as surfboards, to some areas) – see below for items that incur a postage cost.
  • P.O. boxes cannot be used as a delivery address, so please make sure you use an actual, physical address (e.g., a house or a business address).
  • If you have any special delivery instructions – like “beware of the dog” or “please use the side door” – please contact us after placing your order, so we can ensure that the delivery company get your instructions. You can either send your instructions via email to info@slimes.com.au or call the Slimes Boardstore on (02) 4365 5511.

Items that incur postage fees (options will appear at checkout)

ItemPostageLocation
Skateboards (all types)$20 flat postage feeAustralia wide
Bodyboards (all types)$20 flat postage feeAustralia wide
Heavy items (e.g., board racks)$40 flat postage feeAustralia wide

Surfboards & Softboards:

As noted above, Oceanfire Surf offer FREE postage on surfboards & softboards to anywhere between Wollongong & Coffs Harbour (choose this option at checkout). Fees for postage of surfboards and softboards to other areas is as follows:

LocationPostage
Greater NSW/ACT$35 flat postage fee
VIC is $35 flat postage fee
QLD$35 flat postage fee
SA$50 flat postage fee
TAS$70 flat postage fee
WA (Perth & metro areas)$60 flat postage fee
WA (regional/rural areas) $100 flat postage fee

Tracking your parcel

Once your order has been shipped you will be sent a confirmation email containing your tracking number and shipping information. We use XYZ COMPANY for all our deliveries OR We use several different companies to manage deliveries to different areas.

To track the progress of your delivery, please use the following link/s:

Important information regarding deliveries

  • To ensure you receive your order, there must be a person over the age of 18 at your specified delivery address on the day of delivery (this date will be available through the shipping company’s parcel tracking system) to accept delivery of your package. Items will not be left on the premises if a person over the age of 18 is not present to sign a delivery acceptance for the package.
  • Please ensure your selected delivery address is easily accessible by the courier/delivery driver – all boards are generally sent out for delivery in larger trucks, which need ample room to manoeuvre and park within a reasonable distance of your delivery address.
  • If your package is unable to be delivered (e.g., due to accessibility issues for the delivery vehicle or driver, or because a person over 18 years of age isn’t available to accept delivery), your parcel will be taken to the nearest depot and you will either need to arrange another delivery date with the shipping company/courier service or collect the item from the depot yourself.

Slimes is unable to assist you with any problems that the delivery/courier company have when they attempt to deliver your package. You should discuss any delivery issues with the delivery/courier company directly.

Click & Collect Service

Slimes offer a Click & Collect service for customers who live near to one of our shopfronts and would prefer to collect their online purchases from their nearest store – simply choose this option at the Checkout.

Most purchases will be ready to collect within 30 minutes of your order being placed/processed, however Slimes will send you an email/a text message when your item is ready for collection – please wait until you receive this email/text message before coming into the store to pick up your order.

Once your order has been processed you will receive a confirmation email containing the details of your purchase – you must bring photo I.D. and/or your confirmation email with you when you come to collect your order. Please note that orders can only be collected during opening hours.

Our shopfronts and opening hours are:

Slimes Board Store – Erina
203 The Entrance Rd, Erina NSW 2250
Phone: (02) 4365 5511
Opening Hours: Monday to Friday 9:30am – 5:30pm
                             Saturday & Sunday 10:00am – 2:00pm

Slimes Board Store – Newcastle
496 King St, Newcastle NSW 2300
Phone: (02) 4961 3088
Opening Hours: Monday to Friday 9:30am – 5:30pm
                             Saturday & Sunday 10:00am – 2:00pm

Slimes Surf & Skate / SurfHerGirl
Shop T 354 Erina Fair, Erina NSW 2250
Phone: (02) 4365 4517
Opening Hours: Monday to Friday 9:30am – 5:30pm
                             Saturday & Sunday 10:00am – 2:00pm