Returns & Exchanges

If you’re not entirely satisfied with your purchase, we’re happy to do whatever we can to resolve the issue.

Faulty, Defective or Incorrect Items

Items purchased from a Slimes shopfront

If you purchase an item from our shopfront that you later discover is faulty or contains a manufacturing defect, we sincerely apologise. Slimes wants you to be completely happy with every product you buy from us, and we try our hardest to ensure the products we sell are of the highest quality. Unfortunately, sometimes faults and manufacturing defects aren’t always obvious or immediately noticeable and it’s possible for us to miss them.

If you find yourself with a faulty or defective item, please email us at info@slimes.com.au, or bring the item back to the store from which you purchased the item so that we can resolve the issue as quickly as possible. Alternatively, call the Slimes store from which you purchased the item and talk to one of our friendly team members about the issue:

Slimes Board Store – Newcastle: (02) 49613088

Slimes Board Store – Erina: (02) 4365 5511

Slimes Surf & Skate / SurfHerGirl (Erina Fair): (02) 4365 4517

Items purchased from the Slimes online store

If you receive an item from the Slimes online store that is either faulty, defective, or not what you ordered, we sincerely apologise. We stock the leading surf brands because they offer the highest quality surf products on the market, and the Slimes team takes great care to ensure that the items you receive are the items you ordered. Unfortunately, errors and oversights can sometimes occur.

If you have any issues with the quality of the items you have received, please email Slimes immediately, at info@slimes.com.au, so that we can process a refund or arrange for a replacement product to be shipped to you as quickly as possible.

If the item you receive is not the item you ordered, please use the following process to contact Slimes immediately, so that we can act quickly to resolve the issue:

  • Email us at info@slimes.com.au – include your order number, give us a brief explanation of the issue (i.e., whether the item is faulty/incorrect, etc.) and send us a clear photo of item.
  • Once we receive your email, we’ll contact you and advise you on the best way for the item to be returned to us.
  • Once we have received and inspected the item, we’ll contact you to provide you with an update. If your return is approved, we’ll either issue you with a refund, provide you with a replacement item, or offer you an exchange (either an alternate item or store/online credit). The time that it takes for the refund to process and funds to show up in your account are dependent upon your card issuer's policies.

Sale or Promotional Items

Purchases of sale or promotional items are final. No refunds or exchanges will be provided, so please choose carefully.

Return and exchange policy – in-store purchases

Slimes will not provide refunds on purchases where you have had a ‘change of mind’, but we do give you the option of exchanging full priced items for an alternate item or size, or for store credit. The following conditions apply:

  • A receipt or proof of purchase must be returned with the item/s.
  • Goods must be returned in their original condition, unworn or unused (whichever applies), in the original packaging and/or with all tags attached.
  • Items must be returned within 14 days from the date of purchase.

Return and exchange policy – online purchases

If you are in any way unhappy with your online purchase/s, please contact the Slimes team – we are more than happy to discuss any problems with your online order and work with you to resolve the issue. Email us at info@slimes.com.au or call your nearest Slimes team on one of the numbers listed above.

Again, while we do not provide refunds on items purchased on-line where you have had a ‘change of mind’, we do offer the option of exchanging full priced items for alternate items or sizes, or for online credit.

Where you are seeking an exchange on an item purchased online, all the conditions listed above for in-store purchases must be met, and additional conditions also apply:

  • The customer is responsible for all postage costs associated with the return of the product/s, except where an item has been deemed faulty by the Slimes team.
  • The customer is responsible for all costs associated with postage/delivery of the replacement item/s.

Process for Returning Online Purchases

Before continuing, please ensure that you’ve read and understood our Return and Exchange Policy – Online Purchases, and make sure that you’re able to meet all the conditions of return set out in the policy. Once you’ve done that, please follow the steps below to return your online purchase:

  • Fill out the Returns & Exchanges form supplied in your order/ Print out and fill in the Returns & Exchanges form available on this site, OR
    Email us at info@slimes.com.au – make sure you include your order number, give us a brief explanation of the issue and let us know whether you require an exchange or a credit note, OR
    Call your nearest Slimes shopfront on the numbers listed above – make sure you have your order number handy, have a chat to us about the issue and let us know whether you require an exchange or a credit note.
  • Pack the item/s you are returning in a secure carton or reuse the original packaging, and make sure to include your invoice (or a copy of it). If you’re using the Returns & Exchanges form (as per Step 1), please also include the completed form in this package.
    Important Note: Please ensure that all boxed items are enclosed in a satchel or bubble wrap for protection during postage or the return may be refused.

Items being returned via post should be addressed to:

Slimes Board Store
ATT: Online Exchanges
203 The Entrance Rd, Erina NSW 2250